COMPLAINTS

Your feedback matters. Tell us what you think.

At ABC Banking, our policy is to ensure that all customers are provided with the best of our services.

You may voice out any concern or share your feedback in any of the following ways :

Talk to the Branch Manager

Our Head Office and Main Branch at WEAL HOUSE, Duke of Edinburgh Avenue, Place d’Armes, 11328, Port Louis, Mauritius is open from 9 a.m. to 4 p.m. Monday to Thursday and from 9 a.m. to 4.30 p.m. on Friday.

Option 2: Call us on 206 8000

Please call us on 206 8000 from 9 a.m. to 4 p.m. Monday to Thursday and from 9 a.m. to 4.30 p.m. on Friday. Our dedicated team will listen to you and act accordingly.

Option 3: Online

You may also send an electronic mail on [email protected] or you may fill in & submit the complaint form available on our website.

We will do our best to resolve any complaints promptly. In cases where this is not possible, you will receive feedback within 10 working days from the receipt of your complaint. We are committed to finding a solution acceptable to all parties within 30 working days.

If you are not satisfied with the bank’s decision or have not received feedback within 30 days, you may escalate your complaint to:

The Office of the Ombudsperson for Financial Services,
8th floor, SICOM Tower,
Wall Street, Ebene Cybercity
Phone: (230) 460 0473 or 460 0474
Fax: (230) 468 6473
Email: [email protected]
Website: https://ofsmauritius.govmu.org