Your feedback matters. Tell us what you think.
At ABC Banking, our policy is to ensure that all customers are provided with the best of our services.
You may voice out any concern or share your feedback in any of the following ways :
Option 1: Talk to the Branch Manager
Our Head Office and Main Branch at WEAL HOUSE, Duke of Edinburgh Avenue, Place d’Armes, 11328, Port Louis, Mauritius is open from 9 a.m. to 4 p.m. Monday to Thursday and from 9 a.m. to 5 p.m. on Friday.
Option 2: Call us on 206 8000
Please call us on 206 8000 from 9 a.m. to 4 p.m. Monday to Thursday and from 9 a.m. to 5 p.m. on Friday. Our dedicated team will listen to you and act accordingly.
Option 3: Online
You may also send an electronic mail on [email protected] or you may fill in & submit the complaint form available on our website.
Please note that we shall do our level best, at all times, to resolve your complaint(s) on the spot. In cases where this is not possible we will let you have a feedback within 3 working days from receipt of your complaint(s) whilst ensuring that a solution acceptable to all parties is found within 30 working days. However, should you not be satisfied with the bank’s decision or in case you have not received any reply/ feedback from the bank within 3 months, you may address your complaint to:
Office of the Ombudsperson
8th Floor SICOM Tower